Airtel Rwanda launches new digital platform

Airtel Rwanda has just extended its services by introducing a mobile application that will enables remote working and ensures that social distancing is maintained during the Covid-19 outbreaks. 

“Looking at customer patterns, we thought we could come up with an app which is a portal that allows our customers to interact in the confines of their home,” Amit Chawla, Airtel Rwanda Managing Director speaking at the launch.

“Therefore, we are launching this noble service: My Airtel app which is able to serve all customers and the community of Rwanda in a very effective and comfortable manner,” he added.

My Airtel App is a self-care application offering an easy and convenient service to all its customers to manage their account and interact with Customer Care. This new initiative is digital in nature and customers can access a whole host of functionalities including checking airtime balance, data, SMS and access their Airtel Money account.