As part of its installation ecosystem, MultiChoice Nigeria which is the country’s leading pay TV provider, has launched an app for DStv installers to make the DStv installation process smooth for its customers.
The new DStv Installer App is a management tool for monitoring, reviewing, assigning, troubleshooting and managing customer installations for ensuring quality installation and better liability.
The Managing Director of MultiChoice, Mr. John Ugbe said, “The DStv Installer app is the latest feature in MultiChoice Nigeria’s line of innovation services and products which benefit our partners and customers. The DStv installer app enables dealers to assign jobs to accredited installers within a specific area, whilst ensuring that our customers benefit from reduced waiting times and the pre-knowledge of their installer’s identity.”
DStv installer app includes an improved business process which benefits from tracking the installation and managing the installer which reduces the manual operation of assigning an installer. Therefore, this ensures reduced operational costs for the dealer, while on the other hand also giving them the power to review and ensure all installations are done in the right way thus resulting in a better customer service.
The innovative app will be giving the accessibility to clear error codes, pay for your subscription, find a DStv installer and upgrade or change your package, all from the comfort of your home. In other words, this means it will be a less complicated self-service platform. These include the DStv website and the DStv easy self-service platform.
Ugbe added, “At MultiChoice Nigeria, we take pride in constantly evolving and advancing our systems and processes thus ensuring our subscribers get the best experience from the point of purchase to installation and user experience. We are thrilled to launch the installer app, and guarantee our customers of improved installation service delivery.”