MTN Rwanda subscribers will now have access to different services on their smartphones through the telecom’s newly-launched mobile application ‘MyMTN App’, a self-care tool allowing users to self-serve and engage with customer service online.
The application is already accessible for all MTN post-paid and prepaid smartphone subscribers and can be downloaded for free from app stores such as Apple Store, Google Play and Blackberry World.
The application will enable MTN customers with smartphones to easily buy airtime, data bundles by directly transacting through the Mobile Money platform.
During the launch, the Senior Manager for Operations, Desire Rudahunga, stated, “It is a step forward toward our goal of making easy our customer service. Most of the transactions that had been previously done via USSD codes will be done directly with the app and our customers will no longer need to memorise multiple short codes that are currently being used in different transactions.”
On the other hand, Arthur Rutagengwa, MTN’s Senior Manager, Mobile Money, declared that the application will ensure customer satisfaction as well as to encourage customers to start using the application.
“It is important to mention that customers will be able to have a different experience from now going forward. We believe that the application is a very good way to go. It is easy to use, it is personalised and does not require any extra cost either in downloading it or in doing transactions with it,” he specified.
MyMTN is available in two main platforms, namely Mobile Money and MyMTN self-care.
The application is now developed in English, customers can transfer money, access Mobile Money transaction history, interact with customer service agents, locate the closest MTN Service Centre and make automated payments like electricity and water bills.